Frequently Asked Questions

We handle declarations at every UK port and inland customs site — Dover, Felixstowe, Southampton, London Gateway, Tilbury, Liverpool, Heathrow, Stansted, East Midlands, Holyhead and more. One broker, one process, one invoice.

AEO (Authorised Economic Operator) is HMRC's gold-standard customs certification. AEO holders demonstrate the highest compliance and security standards, and benefit from faster clearance, fewer physical inspections and preferential border treatment. PCS is AEO licensed.

Yes. Our customs desk is staffed 24 hours a day, seven days a week, including weekends and UK bank holidays. Goods do not wait for office hours and neither do we.

You can submit declarations yourself if you are registered with HMRC and have the necessary CDS software. However, most businesses use a customs agent to ensure accuracy, avoid costly errors and save time. PCS handles the process end-to-end on your behalf.

Yes. An EORI (Economic Operators Registration and Identification) number is mandatory for moving goods across the UK border. We apply on your behalf and most EORIs are issued within 3–5 working days.

GVMS (Goods Vehicle Movement Service) links customs declarations to physical vehicle movements at RoRo ports such as Dover. Hauliers must have a Goods Movement Reference (GMR) before arriving at port. PCS pre-lodges GMRs as standard.

Yes — UK–Turkey trade is a core specialism. Our bilingual team supports Turkish exporters, importers and Turkish-owned UK businesses in their native language throughout the customs process.

Most standard declarations are lodged within one working hour of receiving complete paperwork. Pre-lodged declarations for road freight are typically released as soon as HMRC permission is granted at port.

Costs vary by declaration type, complexity and volume. Contact us for a tailored, no-obligation quote. Our pricing is transparent — no hidden agency fees and no padded disbursements.